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Privacy Policy

  1. IntroductionUpturn United Consultancy Pvt. Ltd. (“UUCPL,” “we,” “us,” or “our”) operates the website uucpl.com (the “Site”) and provides loan settlement, debt settlement, and loan restructuring consultancy services. This Privacy Policy explains what personal information we collect from visitors and clients, how we use and protect it, and the choices you have. By using the Site or engaging our services, you agree to the collection and use of information in accordance with this Policy.Because our services involve sensitive financial and loan-related information, we take the privacy and security of your data seriously and handle it in a manner consistent with applicable Indian law, including the Information Technology Act, 2000 and the rules made thereunder, and the Digital Personal Data Protection Act, 2023.
  2. Information We Collect**a. Information you provide directly.** When you submit our contact form, book a free consultation, chat with us on WhatsApp, apply for a career opening, or otherwise communicate with us, we may collect your full name, phone number, email address, a description of your loan or debt requirement, and any documents or financial details you choose to share (such as loan account information, bank or NBFC correspondence, notices from the Debt Recovery Tribunal (DRT), National Company Law Tribunal (NCLT), or under SARFAESI proceedings).**b. Information collected automatically.** Like most websites, we and our service providers may automatically collect certain technical information when you visit the Site, including your IP address, browser type, device information, pages visited, referring URLs, and approximate location, typically through cookies, log files, and similar tracking technologies.

    **c. Information from third parties.** If you interact with us through Facebook, Instagram, LinkedIn, YouTube, or WhatsApp, we may receive limited information made available to us by those platforms in accordance with their own privacy policies.

  3. How We Use Your InformationWe use the information we collect to: respond to enquiries and schedule consultations; assess your loan or debt situation and provide consultancy services, including negotiation and documentation support; communicate with you by phone, email, or WhatsApp regarding your case; process job applications submitted through our Career page; improve and maintain the Site; comply with legal, regulatory, and RBI-related obligations; and, where you have separately consented, send updates about our services.We do not use your financial or case information for any purpose unrelated to providing the services you have requested, and we do not sell your personal information to third parties.
  4. Legal Basis and ConsentWe collect and process your personal information on the basis of your consent (for example, when you submit a form or initiate a WhatsApp chat), to take steps necessary to provide services you have requested, and, where applicable, to comply with our legal obligations.
  5. Disclosure of InformationWe may share your information with: banks, NBFCs, or financial institutions strictly to the extent necessary to negotiate or process your loan/debt settlement, and only with your knowledge and consent; the practicing advocates, ex-bankers, and finance professionals engaged by us to work on your case; regulatory authorities, tribunals (such as the DRT or NCLT), or courts where required by law or legal process; and service providers who support our website, communications, or business operations (such as hosting, email, or WhatsApp Business providers), under confidentiality obligations. We do not disclose your information to any third party for their independent marketing purposes.
  6. Data SecurityWe implement reasonable administrative, technical, and physical safeguards designed to protect your personal and financial information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
  7. Data RetentionWe retain personal information for as long as necessary to provide our services, fulfil the purposes described in this Policy, and comply with our legal, regulatory, accounting, or reporting obligations. When information is no longer required, we take reasonable steps to delete or anonymise it.
  8. Cookies and Tracking TechnologiesThe Site may use cookies and similar technologies (including those used by embedded Google Maps and YouTube content, and website analytics tools) to remember preferences, understand how visitors use the Site, and improve functionality. You can control or disable cookies through your browser settings; doing so may affect certain features of the Site.
  9. Third-Party Links and PlatformsThe Site contains links to third-party platforms, including Facebook, Instagram, LinkedIn, YouTube, Google Maps, and WhatsApp. This Privacy Policy does not apply to those third-party platforms, and we encourage you to review their respective privacy policies before interacting with them.
  10. Children’s PrivacyOur services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
  11. Your RightsSubject to applicable law, you may have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your information (subject to our legal and regulatory retention obligations), and withdraw consent to the processing of your information at any time, without affecting the lawfulness of processing carried out before such withdrawal. To exercise these rights, please contact us using the details below.
  12. Grievance OfficerIn accordance with applicable Indian law, any complaints or concerns regarding this Privacy Policy or the handling of your personal information may be addressed to:Upturn United Consultancy Pvt. Ltd. (UUCPL)
    Godrej Genesis, Salt Lake Sector V, Kolkata ΓÇô 700091, West Bengal, India
    Email: adminhr@uucpl.com
    Phone: +91 97483 96750
  13. Changes to This PolicyWe may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this Policy periodically.
  14. Governing LawThis Privacy Policy is governed by the laws of India, and any disputes arising in connection with it shall be subject to the exclusive jurisdiction of the courts at Kolkata, West Bengal.
  15. Contact UsIf you have any questions about this Privacy Policy, please contact us at adminhr@uucpl.com or +91 97483 96750.